1. Who We Are
ConvertNest.biz is the trading name of ConvertNest Limited, a company registered in England and Wales (Company No. 17124946). We provide AI receptionist, call automation, website design, CRM integration, and related digital services for SMBs. References to "we", "us", or "our" refer to ConvertNest Limited.
Email: info@convertnest.biz
2. What Data We Collect
- Contact information: name, email address, phone number
- Business information: business name, type, requirements
- Call data: call recordings, transcripts, and metadata (for AI receptionist clients)
- Chat data: messages submitted via our website chat widget
- Technical data: IP address, browser type, pages visited (via analytics)
3. How We Collect It
- Directly from you: via contact forms, chat widget, email, or phone
- Automatically: via cookies and analytics tools when you visit our website
4. Why We Use It (Legal Basis)
- To deliver the services you've engaged us for (contract performance)
- To respond to enquiries (legitimate interests)
- To send service-related communications (contract performance)
- To improve our services and website (legitimate interests)
- To comply with legal obligations
5. Who We Share It With
We do not sell your data. We may share it with trusted third-party providers who help us deliver our services:
- Twilio — call handling and telephony infrastructure
- OpenAI — AI processing for call and chat automation
- Stripe — payment processing
- PayPal — payment processing
- Google Analytics — website analytics (main site only)
All providers are contractually bound to handle your data securely and in compliance with applicable law.
6. How Long We Keep It
- Enquiry and lead data: up to 2 years
- Client project data: up to 6 years (for accounting and legal purposes)
- Call recordings: up to 12 months, unless otherwise agreed
- Analytics data: as per provider retention policies
7. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability
To exercise any of these rights, email us at info@convertnest.biz. We will respond within 30 days.
8. Cookies
We use cookies on our website. See our Cookie Policy for full details.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page.
10. Contact & Complaints
For any privacy concerns, email info@convertnest.biz. If you're unhappy with how we've handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.